HOW DO I ORDER?
- Please Click Here for a Step-by-Step Guide.
WHAT MODES OF PAYMENT DO YOU ACCEPT?
- We accept the following Modes of Payment:
- Bank Deposit (BDO only)
- Money Remittance (Cebuana Lhuillier and LBC only)
- Cash on Delivery for Metro Manila orders only
- Please don't choose COD if you won't be able to accept the package upon delivery or if you suddenly change your mind with your order. We take cancelled COD transactions seriously.
WHAT'S THE MATERIAL YOU USE ON YOUR CLOTHES?
- We assure you that we only use high quality fabrics for our clothes.
DO YOU HAVE A PHYSICAL STORE?
- You can find us at The Penthouse BF Paranaque Branch
- Follow us on instagram for any upcoming pop-ups and bazaars
HOW LONG IS THE RESERVATION PERIOD?
- We only allow 2 days reservation period for Bank and Money Transfer payments. Please be responsible when placing orders and settle payment within this period.
I CAN’T PAY ON TIME! CAN I REQUEST FOR AN EXTENSION?
- No prob! We understand that schedules can be busy at times, just email us at firstname.lastname@example.org or Viber us at 09399107672 before payment deadline. Failure to pay on time without notice will get your order/s automatically cancelled.
DO YOU SHIP INTERNATIONALLY?
- Not at the moment.
WHAT COURIERS DO YOU USE?
- We primarily use The Express Guy for shipping. LBC Branch Pick-ups can be arranged.
- For Grab Express or Lalamove, Customer has to book this upon coordination with us. Pick-up point is at Paranaque City.
HOW MUCH ARE YOUR SHIPPING FEES?
- We charge P90 for Shipping within Metro Manila, P150 for Greater Manila (Cavite, Laguna, Rizal and Bulacan) and P190 for Provincial. Get Free Shipping when your orders reach more than P3,000!
HOW DO I TRACK MY PACKAGE?
- You may track your package through http://theexpressguy.ph/.
- Please note that tracking information is encoded usually after 24 hours from ship out date. If you were not able to obtain the status of your package, please check again at a later time.
The Express Guy Contact Details:
- Landline: (02) 239 2824
Globe - 0917 277 7558
Smart - 0999 988 3888
- Email: email@example.com